Unified Service Desk Strategy
Objective
To delight and awe by creating a single public face for your student service and IT functions—from financial aid application inquiries to LMS login issues. How? By uniting disparate service organizations through shared passion and process.
Why it Works?
Digging deep into the ethos of the organization's service culture and bringing it to life through customized workflow design, key performance indicators, staffing, service levels etc.
What Makes it Cool?
Simplifying some of the most frustrating processes related to financial aid, enrollment, and tech support is not only gratifying—it can save your administration serious money. Did someone say hero?
Financial Aid Management Strategy
Objective
Reduce the overall cost per financial aid package by improving real-time access to financial aid information and answers.
Why it Works?
The FAFSA has more than 100 questions, the verification process is a maze, finding answers can be a real challenge. We help take the frustration and anxiety out of the financial aid process (for you and your students) by resolving issues on first contact.
What Makes it Cool?
It's a win-win across the board. You don't have a line out the door the first day of class and students can remain informed about the status of their applications and disbursements day or night.
Enrollment Management Strategy
Objective
Create a "no-stop shop" that will answer all your current and perspective students' questions about the daily act of being a student. Application requirements, registration deadlines, testing prerequisites—and the list goes on and on (as you are painfully aware).
Why it Works?
Reducing the cost of enrollment and administration while making your current and prospective students happy is a powerful concept. Harness it.
What Makes it Cool?
Your students live on-line—they don't want to live in line. You are so 22nd century!