Nobody understands the promise of customized, learner-centric education better than these guys. Having the privilege of working with many of the most innovative (disruptive!) online learning pioneers, we've helped establish the service standard for the business of learning. Built on strategies that are both bold and doable, these online learning giants will very quickly emerge as the de-facto standard for postsecondary education.
Objective
No bricks. No mortar. Where do students go when they need help with activities like registration, financial aid, technical support, LMS support and the other routine requests they face every day? The destination of choice is a unified service desk where they can access self-help materials (FAQs, tutorials) as well as access to 24/7 personalized help via phone, chat, and click 2 call; branded for the institution but powered by Presidium.
Why it Works?
24/7 access to support for online learners not only works—it is a mandatory success factor because it delivers on the basic, essential promise of Web-based learning–anytime and anywhere. These pioneers bend over backwards to help their students succeed-by tailoring the curriculum, personalizing instruction, and providing "white glove" service at all stages of the educational lifecycle. The results–astonishing; 90%+ course/program completion rates-twice the national average!
What Makes it Cool?
The bottom line–improved ability to compete in the global classroom-and get ahead in the global market!