What is Multi-Modal Service Delivery?
Putting the right modes of communication at students' fingers to increase access and reduce barriers to service.
Objective
Remove logistical barriers to access and success.
What Makes it Cool
Confidence that your adult learners can resolve financial aid questions at 2 in the morning as easily as an adjunct faculty member can fix an assessment at 4 in the afternoon.
Method of Use
and Deployment
Two parts knowledge management, two parts telephony, one part chat.
Where it
Makes a Difference
Finding and deploying the right blend of channels to improve access to information, elevate service quality, and leverage the wisdom of crowd is like finding your grandmother's recipe for fudge brownies: you'll never want to lose it.