The companies in the Ed Tech 100 are serious about service and serious about innovation in education technology. Whether they are publishers, collaboration suites, student information systems, or virtual high schools—success rides on their ability to deliver flawless service whenever their customers are engaged.
Objective
With a round-the-clock partner fielding questions ranging from tech troubleshooting to installation issues, these edupreneurs are poised to provide the flexible staffing and professional service required to thrill their end-users and retain their clients within a predictable annual budget.
Why it Works?
Having a partner with deep experience in developing customized service strategies provides a unique perspective on best practices for Ed Tech providers. Making the prospect of 24/7 service less daunting and implementation seamless is Presidium's number one priority—whether the product is still in Beta or has been winning CODiE awards for decades.
What Makes it Cool?
Distinguished customer care is no longer an option in competitive technology markets. Exceeding expectations for timely, high-quality service is a branding imperative and Presidium has helped our Ed Tech portfolio develop tailored service strategies that reinforce company goals and remain true to the brand essence.