In small towns and big cities across the country, thousands of community colleges are stepping up to the plate. By providing accessible, affordable education in rough economic times, our community colleges are taking the lead in workforce development and sustained innovation. Many are tailoring their offerings to new economy jobs and developing new ways to deliver rich educational experiences to an increasingly diverse student population.
Objective
ESM brings order to a chaotic student services environment. ESM helps make audacious goals achievable. Making financial aid more accessible via a smooth and prompt process or helping connect students with resources to succeed—from registration assistance to technology support. While ESM isn't a miracle cure for all that ails us, this approach CAN help community colleges support new populations of on-line learners, increase student persistence rates, and reduce administrative friction, for starters.
Why it Works?
We've had incredible results working with community colleges from areas as diverse as IT service desk support to financial aid and enrollment management. The proof is here: 24/7 student services reduce cost, improve quality of service, and serve as a vital foundation for growth. ESM works because it leverages the collective experience and best practices of more than 400 community colleges that are part of the Presidium community.
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What Makes it Cool?
Student success is universally cool whether the student is an 18 year-old, sitting at a desk in Des Moines or a member of our armed services launching a Web browser in Dubai. The combination of unified self-service for all students online with live access to student support services via phone, chat, and email makes ESM cool. Everyone can get the information or support they need to navigate success, anytime, anywhere.
Method of
Use and Deployment
ESM lives where your students live—at the student union, paying their tuition bill, Twittering about a homework assignment. You name it and ESM is there. For example, ESM helps streamline the Financial Aid Management process –processing, packaging, getting through the application process, default prevention campaigns– through inbound and out-bound call campaigns, aggressive self-help, and customized service solutions.